FAQ

The VELIRA™ massager features 4D rolling nodes with built-in heat that replicate professional massage techniques to relieve tension and deeply relax neck and shoulder muscles.

Yes! Thanks to its USB-C rechargeable battery, you can use it wirelessly for up to 2 hours—perfect for relaxing at home or on the go.

Not at all. VELIRA™ offers adjustable intensity levels (gentle, moderate, intense) so you can personalize your experience. The nodes are soft yet effective.

Yes! While optimized for neck and shoulders, you can also use it on your back, legs, or arms to relieve muscle stiffness and fatigue.

Yes, it includes a soothing heat function that helps relax muscles more deeply and improves circulation.

Yes! We offer a 30-day “satisfaction or your money back” guarantee. If you're not happy, you can return your product.

We ship within 24 to 48 hours. Delivery typically takes 3–5 business days depending on your location. In case of delays, our support team is here to help.

Absolutely! Contact our support team and we’ll help guide you through the return process.

Once shipped, you’ll receive a confirmation email with a tracking number. Use it to follow your parcel in real-time via the carrier’s website.

We accept credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Yes, for selected purchases. Please check our site or contact our support team for more details.

Absolutely. All transactions are encrypted and processed using secure, industry-standard technology to protect your personal data.

You can email us at support@velira.com — our team is happy to assist you!

Our customer service is available 7 days a week, from 8:00 AM to 9:00 PM.

We love your feedback! You can leave us a message through our contact page or send us an email.

We aim to respond within 4 hours. During peak times, responses may take a bit longer—but we always do our best!